MAGLOIRE80 Let’s Connect

Magloire Pierre-Louis Cloud & IT Solutions Professional

Building practical technology solutions across cloud computing, infrastructure, systems engineering, networking and automation.

Explore My Work Download Resume
  • AWS
  • Cloud
  • Infrastructure
  • Networking
  • Automation
Portrait of Magloire Pierre-Louis in a charcoal blazer

Technology focus

  • AWS
  • Terraform
  • Docker
  • Kubernetes
  • Linux
  • Windows
  • Networking
  • CloudFormation

About me

From technical support to cloud solutions.

I’m a technology professional whose career has grown from hands-on desktop and technical support into cloud computing, infrastructure and technical strategy. Since 2006 I’ve supported users, systems and teams at organizations including Hanover Insurance Group, UHG, Amgen, CVS Health, JP Morgan Chase and Yale New Haven Hospital.

Today my focus is cloud solutions — AWS architecture, cloud migration and security — built on a foundation of systems administration across Windows, Red Hat Linux, Ubuntu and macOS, LAN administration and enterprise identity (OAuth 2.0, SAML 2.0, MFA and SSO).

I communicate fluently in English, French and Creole, and I bring strong time management, organization and teamwork to every project.

  • English
  • French
  • Creole

Career progression

  1. IT Support
  2. Systems & Infrastructure
  3. Cloud
  4. Automation
  5. Solutions Architecture

  • Cloud

    • AWS
    • Cloud Architecture
    • Cloud Migration

  • Infrastructure

    • Systems
    • Networking
    • Enterprise IT

  • Solutions

    • Automation
    • Troubleshooting
    • Technical Strategy

What I do

Areas of expertise

  • Cloud Solutions

    AWS services, cloud architecture and migration — backed by AWS Solutions Architect and Security – Specialty certifications.

    • AWS
    • Cloud Architecture
    • Cloud Migration

  • Infrastructure

    Keeping enterprise systems, servers and networks available and performing.

    • Systems
    • Networking
    • Enterprise IT

  • Technical Support

    Resolving issues quickly for end users across hardware, software and networks.

    • Troubleshooting
    • User Support
    • Hardware & Software

  • Automation

    Automation tools, software deployment and infrastructure-as-code tooling that remove repetitive work.

    • Terraform
    • CloudFormation
    • Docker
    • Kubernetes
    • CI/CD

Experience

Professional journey

Two decades of hands-on IT across insurance, healthcare, biotech, finance and public institutions.

  1. 7/2023 – 6/2026

    Hanover Insurance Group

    IT Support Specialist

    End-user and infrastructure support across hardware, software and network systems, plus leadership of a multi-site desktop support team.

    Key responsibilities

    • Led a team of 7 desktop support technicians across multiple sites, improving first-call resolution by 25% through targeted training and SOP refinement.
    • Streamlined onboarding and offboarding with Intune, Entra and standardized workflows.
    • Supported SQL-based applications — data lookups, query troubleshooting and backend record validation for production issues.
    • Maintained and monitored infrastructure to protect uptime and performance.
    • Documented technical procedures and wrote user-friendly guides for internal teams.
    • Intune
    • Microsoft Entra
    • SQL
    • Infrastructure
    • Team Leadership

  2. 8/2021 – 6/2023

    UHG, MA

    Information Technology Desktop Support Engineer

    Desktop engineering and systems support spanning Microsoft 365, Active Directory, on-prem and AWS-hosted Windows servers.

    Key responsibilities

    • Supported Windows servers deployed on-prem and in AWS, plus authentication and authorization for a custom-built application.
    • Deployed software packages via SCCM and Intune; provided Microsoft 365 support.
    • Managed Active Directory users, email delivery and message tracking, and security policy configuration in Defender ATP.
    • Developed and deployed automation tools to optimize daily activities.
    • Mentored junior technicians and built a knowledge base that reduced repeat tickets by 80%.
    • AWS
    • SCCM
    • Intune
    • Active Directory
    • Defender ATP

  3. 11/2017 – 7/2021

    Amgen, RI

    Desktop Support Specialist, Windows 10 IS Support

    Hardware lifecycle, imaging, collaboration tools and conference-room operations.

    Key responsibilities

    • Imaged HP, Dell and Lenovo desktops and laptops and Microsoft Surface Pros with Windows 7 and 10.
    • Kept 56 conference rooms running with regular AV checks on phones, flat-panel TVs and projectors.
    • Managed weekly asset inventory in SharePoint and equipment disposal documentation.
    • Break-fix, repair and replacement of desktop and laptop hardware; tracked work in ServiceNow.
    • Windows 10
    • ServiceNow
    • SharePoint
    • AV Support

  4. 3/2017 – 10/2017

    CVS Health, RI

    Desktop Support Engineer, Windows 7 Technician

    Face-to-face and remote desktop support in a Windows Server and virtualized environment.

    Key responsibilities

    • Supported users face to face and remotely via DameWare, GoToAssist and WebEx.
    • Worked with Windows Server 2012 R2, Hyper-V, VMware Workstation and vSphere.
    • Verified account status and handled password resets in Active Directory and intranet portals.
    • Troubleshot hardware and software issues and tracked work in HP Service Manager.
    • Windows Server
    • Hyper-V
    • vSphere
    • Active Directory

Earlier career

  • UMass University Hospital, MA Desktop Support 2016 – 2017
    • Imaged laptops and desktops and placed them in the correct domain and organizational units.
    • Carried out computer migrations from Windows XP to Windows 7.
    • Installed, configured and updated software; managed tickets in Remedy.
  • CVS Health, RI Windows 7 Technician 2014 – 2015
    • Imaged and deployed HP, Dell and Lenovo desktops and laptops; migrated user data with User State Migration.
    • Added end users to the domain in Active Directory and handled password resets.
    • Installed and configured software and hardware; troubleshot Windows XP to 7 incompatibilities.
  • JP Morgan Chase, NYC Desktop Support 2012 – 2014
    • Deployed Zero Touch and Lite Touch Windows 7 images using WDS and SCCM.
    • Administered macOS (Lion, Leopard) and set up workstations and laptops for new hires.
    • Resolved networking issues and managed LAN ID, Exchange and group-membership access.
  • St Vincent Hospital, CT IT Technical Support 2011
    • Deployed and managed over 400 Apple computers running Mac OS X Leopard/Snow Leopard.
    • Installed encryption software and EPIC; resolved tickets via Remedy.
    • Provided remote support through Citrix and imaged laptops and desktops.
  • Yale New Haven Hospital, CT Technical Support 2010 – 2011
    • Installed PGP encryption software and physical and cable locks on user machines.
    • Backed up user machines and verified successful backups.
    • Handled proxy configuration, private IP and two-way authentication.
  • The New York Public Library, NYC IT Technician 2006 – 2008

Work

Featured projects

Websites from my portfolio, plus the cloud and automation builds on my roadmap. Every card is labeled with its real status.

  • Live completed & public
  • Concept planned build, not yet completed

Cloud & automation builds

Planned projects that put my AWS and automation skills into practice. Write-ups and code will be added as each one is completed.

  • Concept

    Secure AWS Cloud Infrastructure

    A planned reference environment: a multi-tier VPC with least-privilege IAM, private RDS, encrypted S3 storage and CloudWatch monitoring, defined entirely as code.

    • AWS
    • VPC
    • IAM
    • RDS
    • S3
    • CloudWatch
    • Terraform
    Build write-up coming once completed

  • Concept

    Serverless Event Pipeline

    A planned event-driven workflow using API Gateway and Lambda, with SQS/SNS for decoupled messaging and DynamoDB for storage.

    • Lambda
    • API Gateway
    • SQS
    • SNS
    • DynamoDB
    Build write-up coming once completed

  • Concept

    Infrastructure Automation Pipeline

    A planned CI/CD pipeline that validates and deploys Terraform and CloudFormation templates and ships containerized apps to Kubernetes.

    • Terraform
    • CloudFormation
    • CI/CD
    • Docker
    • Kubernetes
    Build write-up coming once completed

  • Concept

    Automated User Lifecycle

    A planned onboarding/offboarding toolkit that provisions identities, devices and access with Microsoft Entra and Intune, secured with MFA and SSO.

    • Microsoft Entra
    • Intune
    • MFA
    • SSO
    • Automation
    Build write-up coming once completed

Live websites

Websites featured in my portfolio.

Toolkit

Technical skills

Technologies I’ve worked with across cloud, systems, networking, security and service management.

  • Cloud, Azure & AWS

    • AWS
    • Azure
    • S3
    • EBS
    • VPC
    • IAM
    • RDS
    • DynamoDB
    • DocumentDB
    • Aurora
    • Redshift
    • Neptune
    • SQS
    • SNS
    • Lambda
    • Cognito
    • API Gateway
    • CloudWatch
    • Storage Gateway
    • QuickSight
    • Cloud Migration

  • DevOps & Automation

    • Terraform
    • CloudFormation
    • Docker
    • Kubernetes
    • CI/CD
    • SCCM
    • Intune

  • Systems

    • Windows
    • Windows Server 2012 R2
    • Windows Server 2025
    • Red Hat Linux
    • Ubuntu
    • macOS
    • Microsoft 365
    • Active Directory
    • Hyper-V
    • VMware vSphere

  • Networking

    • LAN Administration
    • IP Troubleshooting
    • Proxy Configuration
    • Citrix Remote Access
    • Network Printing

  • Security & Identity

    • IAM
    • MFA
    • SSO
    • OAuth 2.0
    • SAML 2.0
    • Microsoft Entra
    • Defender ATP
    • Encryption

  • IT Service Management

    • ServiceNow
    • HP Service Manager
    • Remedy
    • SharePoint

  • Web & Programming

    • WordPress
    • JavaScript
    • Redux
    • HTML & CSS
    • Python
    • SQL
    • C
    • Photoshop

Credentials

Certifications & training

Resume

My resume

Explore my professional experience, technical skills and career background.

View Resume Download PDF
In IT since
2006
Organizations
9
Certifications
5
Languages
3

Writing

Technology insights

Notes and articles on cloud, infrastructure and the craft of IT.

  • AWS
  • Cloud Computing
  • IT Support
  • Infrastructure
  • Networking
  • Automation
  • AI
  • Career & Technology

Uncategorized

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Contact

Let’s build something better

Have a technology project, professional opportunity, or idea you’d like to discuss? Let’s connect.

Contact Me LinkedIn Download Resume

Send a message

At least 10 characters. Fields marked * are required.